SmallBizGenius Analysis
Register.com receives mixed reviews, with many customers praising their customer service representatives for being helpful and patient. However, some customers report issues with domain transfers, website functionality after acquisitions, and billing practices.
Category Breakdown
Scores based on analysis of 292 recent reviews
Customer Service
8.5/10Many reviewers rave about the quality of Register.com's customer service, highlighting the patience, knowledge, and helpfulness of individual representatives. Customers specifically mention representatives like JazF, Gideon, Ryan B, Michelle R, Lynnerise, Jazz, Jay, Jho, Rashmitha, Jaree, Al, Rene, Mars, and Joey for their exceptional service in resolving various issues.
65 reviews mention thisDomain Transfers
4.0/10Several reviewers express frustration with Register.com's domain transfer process, describing it as difficult, time-consuming, and involving unexpected fees. One reviewer stated that "when you transfer out they try their best not to accomplish that."
8 reviews mention thisWebsite Functionality After Acquisition
3.0/10A few reviewers report issues with their websites after Network Solutions acquired other hosting providers like iPage and FatCow, including distorted websites, warnings when accessed, and loss of website content. One reviewer mentioned that their website was "distorted and giving warnings when accessed and no access to my email" after the acquisition.
6 reviews mention thisBilling Issues
4.5/10Some customers report being charged for auto-renewal despite canceling it, or encountering unexpected fees during domain transfers. One reviewer mentioned being "inadvertently charged for an auto renewal fee on a web address that I had removed from auto renewal."
7 reviews mention thisWordPress Installation
3.5/10A couple of reviewers complain about the slowness and poor quality of WordPress installations compared to previous experiences. One reviewer described the WordPress install as "amazingly slow and not how it used to be and is a real let down."
2 reviews mention thisPros & Cons
What Customers Love
"He was extremely kind, professional, and helpful. He did everything he could to resolve my issue in the best possible way."
"It's always nice when you CAN easily get a human on the phone to discuss an issue, rather than having to try to navigate through a lot of menus or chatbots."
"It doesn't matter what my issue is, the support staff always resolve it quickly and easily."
"The AI assistant and live help worked well together to a solution."
"I was very pleased with the help I received in transferring my domain to another host."
Common Complaints
"Their Domain Transfer Procedure and billing terms are so fishy and they are totally unbearable in this regard."
"since Network Solutions bought ipage, my website is distorted and giving warnings when accessed and no access to my email."
"I was inadvertently charged for an auto renewal fee on a web address that I had removed from auto renewal."
"The Wordpress install is amazingly slow and not how it used to be and is a real let down."
"I experienced DNS issues on April 6, 2026. I had to call NS to find out what was going on. There were some issues with propagation."
Common Questions About Register.com
Answers derived from customer review patterns
Is Register.com legit and trustworthy?
Register.com has a Trustpilot rating of 4.4/5 based on over 13,000 reviews, but this analysis of 100 reviews reveals a more nuanced picture. While many customers praise the helpfulness of their customer service representatives, others report issues with domain transfers, website functionality after acquisitions, and unexpected billing charges. It appears that while some users have positive experiences, potential customers should be aware of the reported issues before committing to Register.com's services. Checking other review sites like Reddit and Consumer Affairs may also provide a more comprehensive understanding of customer satisfaction.
Based on 20 reviewsDoes Register.com have good customer service?
A significant number of reviewers praise Register.com's customer service, describing representatives as patient, knowledgeable, and going above and beyond to resolve issues. Many reviewers specifically name individual representatives who provided exceptional service. However, it's important to note that some negative reviews suggest that customer service may not always be able to resolve underlying technical or billing problems, so experiences can vary.
Based on 65 reviewsIs Register.com worth it for small business?
Register.com may be worth considering for small businesses that prioritize customer support and need basic domain registration services. However, small businesses reliant on a stable and functional website should be cautious, given the reported issues with website functionality after acquisitions and slow WordPress installations. It's advisable to carefully weigh the potential benefits of their customer service against the risk of encountering technical or billing problems before making a decision.
Based on 15 reviewsWhat is Register.com's domain transfer process like?
Based on the reviews, Register.com's domain transfer process can be problematic for some customers. Several reviewers describe the process as difficult, time-consuming, and involving unexpected fees. Some even claim that the company actively tries to prevent customers from transferring their domains. Therefore, potential customers should be prepared for a potentially challenging experience when transferring domains to or from Register.com.
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